Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
At Supersmart, product quality is our one of our absolute priorities. If you change your mind, or are not entirely satisfied with a product, you are free to return all or part of your order without restriction, within one year upon receipt. Depending on your request, we will replace the product(s) in your order, or we will credit your customer account with its purchase amount.
When we develop a product, neither the cost price nor the retail price enter the equation. We use the same ingredients as those validated in scientific studies, in the same forms, and at the same doses. We use delivery systems guaranteed to provide the highest bioavailability. We then apply profit margins in line with industry standards and never manipulate the retail price.
Our main distribution center is in Fort Lauderdale. Our administrative and customer service departments are based in Miami. This set-up guarantees us flexibility and reliability.
Don’t worry! We send status updates by email right after you placed an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Our rule of thumb is no allergens, and the only exception is justified and flagged up. We use the minimum number of excipients, which are always listed in the ‘other ingredients’ section of our nutritional information. However, those excipients are entirely natural!
However, many food allergies actually concern very common products such as eggs, milk, shellfish, nuts (almonds, hazelnuts, cashews...), etc. That is why we systematically mention their presence in our supplements.
Creating a customer account on Supersmart’s website gives you multiple advantages! First, you can see your past and current orders; an asset if you want to keep track of your commands or if you want to buy something you already bought but cannot remember what it is. Note that you also have access to all your invoices.
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
4 Days
It’s always been easy ordering I’ve…
It’s always been easy ordering I’ve been a customer for 3-4 years always excellent products and prices
Steve Massaro
4 Days
I placed 2 orders
I placed 2 orders. One was taking a while to arrive so I reached out to the company and they resolved that immediately. My second order I received very quickly. Really like the products.
Debby
6 Days
Reasonable prices for great products…
Reasonable prices for great products and customer service for over 8 years now.
Ervin Mikell
7 Days
Timely deviled and quality products.
Timely deviled and quality products. Thank you
VIGLIONE Andrew
8 Days
The price and availability
The price and availability
Ana Muro Art
9 Days
It works!!The product lactobacillus reuteri…
The product lactobacillus reuteri (limosilactobacillus reuteri) works! The delivery arrived on time.
RILEY Richard
9 Days
great
Shipping and received on time
SHERMAN Eleanor
15 Days
quick delivery
quick delivery, trusted source
Dr. Nisha
15 Days
LOVE SUPERSMART
LOVE SUPERSMART. THEY HAVE VERY INNOVATIVE FORMULAS!
MCDOUGAL Brad
15 Days
Great prices from repeat purchases
Great prices from repeat purchases, quality products.
Larry
16 Days
Great selection and fast shipping
Great selection and fast shipping. My only issue is that many of their supplements have soy, so make sure to check the list of ingredients.
Bertha McIntyre
19 Days
Received the product quickly
Received the product quickly. First order. And first time trying this product. They advised on shipping details.
Linda
22 Days
Easy-to-use website
Easy-to-use website. Concerned about prompt delivery. Everything arrived as promised. This has been my fourth purchase from Supersmart.
Diane
22 Days
I'm taking BPC-157 for torn rotator…
I'm taking BPC-157 for torn rotator cuff. I feel fantastic!
Kari
23 Days
Quick Response
Very Quickly to renew my order .
THOMAS Robert