Orders
Don’t worry! We send status updates by email right after you place an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.
Once an order is placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible.
However, if you have not confirmed payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except for mistakes from our services, freight costs always remain at customers’ expense.
You can see the orders you have previously placed if you have a SuperSmart customer account. To access it, log in to your account and click on your name in the upper right corner.
Then, in the “My Account" section, click on “Orders" to view your order history.
Know that with a SuperSmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.
Yes, we have an auto-delivery program. With auto-delivery, you save 8% on top of your usual discounts on each delivery.
We make every effort to ensure your orders are delivered in perfect condition. Unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order.
You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
2 Days
Good products at a good price.
Good products at a good price.
HELLAND Edward
4 Days
Above and beyond!
Any will be taken care of by SuperSmart staff.
DOMINIC
7 Days
Quality 3rd party tested products…
Quality 3rd party tested products without fillers
Edward P
8 Days
great products and prices..
great products and prices..
Marie
16 Days
product delivered on time and in good…
product delivered on time and in good shape
Jack
21 Days
Great supplements at great prices
Great supplements at great prices
cynthia b
27 Days
It was easy and timely,
It was easy and timely,
GEORGE Verne
31 Days
Receiving a link to the correct…
Receiving a link to the correct website, showing the currency in USD, was just what I needed. It would be better if that choice was available on the site that persistently appeared in my browser.
Brenda
35 Days
Reliable
Fast. Reliable.
Michael Brown
44 Days
No issues online
No issues online, searching & ordering. Arrives in a timely manner.
DOMINIC
48 Days
Nice people
Nice people, not robot !! who take care and solve all your problems even if you are not living in States..(Caribbeans resident).. goods products and fast delivery.
michel martinon
49 Days
Be super smart and shop at SuperSmart
SuperSmart has the most incredible variety of natural supplements. I can`t find a better probiotic anywhere else. Delivery, after ordering, is almost immediate. Good value for great products.
BROCKNER Dorothy
53 Days
I get a good price on a product that…
I get a good price on a product that works well
WOROBEY Daniel
55 Days
Fast service good products
Fast service good products
PERCY
58 Days
Quick delivery
Quick delivery
MONELL