Important, long-lasting benefits for our loyal
At SuperSmart® we have a great many very faithful customers who buy a considerable amount of nutrients from us, month after month, year after year. We have always looked for ways to reward their loyalty, particularly through our annual promotions, which are eagerly awaited by many.
Now, thanks to improvements in our productivity, we are delighted to be able to offer an innovative program, unique in our industry, which offers customers permanent and increasing discounts on all their orders.
Conditions of the program :
The program applies to products in the SuperSmart®catalogue, purchased by mail order, telephone or fax, as well as from the website
All individuals aged over 18 who are SuperSmart® customers may benefit from the program. Companies, organizations and other entities are not eligible.
Discounts and corresponding amounts spent may not be transferred between customers.
Amounts spent are calculated with VAT included but excluding postage.
The discounts in the program can be added to the 5% fixed discount reserved for members of "Club Supersmart"
(who make all their purchases from supersmart.com and thus forego receiving our monthly printed mailings).
The maximum total discount is 30%.
The discounts in the program cannot be combined with any other existing discount (commercial, professional, stock clearance,
special promotions, etc). Amounts spent which have accrued on otherwise-discounted products do not qualify for this loyalty program.
Acquired discounts remain valid throughout the duration of the loyalty program.
Your cumulative total only takes into account those orders for which payment has been received (for example, in the case of a cheque order, on receipt of the cheque).
Purchases made through subscription add to your loyalty program cumulative total. However, discounts do not accrue and only the subscription discount will apply.
When an order elevates your discount band to the next level, the increased discount rate will not apply to that order but to
the next. For example, when an order takes the value of accrued purchases up to or beyond the $1000, the 15% discount rate
will apply to subsequent orders and only then, when all previous orders have been paid for.
Customers can check their account status (cumulative totals and discount rates) at supersmart.com, by logging-in and
clicking on 'My account', followed by 'discounts', or by telephone +1 (786) 522-3907.
SuperSmart® reserves the right to modify or terminate the loyalty program at any time. SuperSmart® will make all reasonable
efforts to give its customers notice should it decide to end the program. SuperSmart® disclaims any responsibility, pecuniary,
legal or otherwise, for such modification or termination of the program.
The loyalty program (and calculation of amounts spent) came into force on 8 November 2005.