Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
| Country of destination - Carrier | Approximate delivery times in business days* |
|---|---|
| USA - USPS | 3 to 5 days |
| USA - UPS | 3 to 5 days |
| Canada | 4 to 10 days |
| Mexico | 4 to 10 days |
*Same-day order processing for credit or debit card payments made before 4:00 PM (EST). Delivery times may vary by country. In the US, orders are delivered by USPS, UPS, and DHL to other countries. Receive a tracking number via email to monitor your package's progress.
Please note that customers are responsible for any customs fees (Canada & Mexico). DHL will notify you of these fees once your shipment clears customs and will not release your parcel until they are paid in full.
SuperSmart is not responsible for the loss or hold of packages by Mexican customs due to unpredictable events.
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
2 Days
Received the product quickly
Received the product quickly. First order. And first time trying this product. They advised on shipping details.
Linda
5 Days
Easy-to-use website
Easy-to-use website. Concerned about prompt delivery. Everything arrived as promised. This has been my fourth purchase from Supersmart.
Diane
5 Days
I'm taking BPC-157 for torn rotator…
I'm taking BPC-157 for torn rotator cuff. I feel fantastic!
Kari
6 Days
Quick Response
Very Quickly to renew my order .
THOMAS Robert
7 Days
Great quality supplements
Great quality supplements! Orders arrive in a timely manner and customer service is all about the customer if there's any issues!! So glad I found this company and refer them all the time to others!
Buyer
7 Days
Excellent supplements
Excellent supplements, clear website with important and useful information for each product (benefits, composition, studies made…) Fast and easy delivery. I have been a customer for year, and still trust Supersmart as the best.
BUISSON Laurence
8 Days
I see clearly now!
Full comprehensive formula.
DOMINIC
8 Days
Fast service good products
Fast service good products
PERCY
9 Days
Great Product ...........
Great Product ............ Fast Service. Thanks Supersmart.
SCOTT Mark
10 Days
Good price & waiting to find out how beneficial the product is.
At this time I can not comment on any medical value of my purchase. I have no medical issues I'm treating so I will have to wait until my next blood test some months away to see just what benefit this product has given me.
El Capt
10 Days
Quality Products
Fast shipping and quality supplements - some that are hard to find. Great selection on the website and usually have discounts.
WadeS
14 Days
Customer service is impeccable
Customer service is impeccable, shipping is almost immediate and best of all quality of products are second to non!
Mohamad Hussein
14 Days
Great fast service.
Great fast service.
Wai Kuen Lee
16 Days
Good service, fast delivery.
I received my order in just a few days. Great service, considering it was sent via USPS!
ABERT Ronald
16 Days
Great quality I noticed the vitamin B1…
Great quality I noticed the vitamin B1 and the Magnesium Complex helps my nerves and helps me go to the bathroom easier
MMA TUBE