Orders
Don’t worry! We send status updates by email right after you place an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.
Once an order is placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible.
However, if you have not confirmed payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except for mistakes from our services, freight costs always remain at customers’ expense.
You can see the orders you have previously placed if you have a SuperSmart customer account. To access it, log in to your account and click on your name in the upper right corner.
Then, in the “My Account" section, click on “Orders" to view your order history.
Know that with a SuperSmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.
Yes, we have an auto-delivery program. With auto-delivery, you save 8% on top of your usual discounts on each delivery.
We make every effort to ensure your orders are delivered in perfect condition. Unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order.
You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!
Any questions?
Phone Number
+1 (786) 522-3907
From 9 am to 6 pm (EST)
5 Days
Fast service and good products
Fast service and good products
PERCY
8 Days
fairly quick service
fairly quick service. Decent prices
Vyril A
9 Days
Always pleased with SuperSmart products and service
Product always arrives timely and in good shape. Company is easy to work with. Website is user-friendly.
Diane
10 Days
The h pylori supplement has helped my…
The h pylori supplement has helped my digestive issues. I was diagnosed with h pylori more than once. Also was hospitalized with h pylori several times. Even after taking prescription meds for this condition I still had ongoing digestive issues. So I decided to give this product a try. It has helped with the bloating and inflammation in my stomach and chest. So I gave it a 4 star rating. It helps to calm the pain in my stomach and also acid reflux pains. It is a good product and I would recommend.
Sandra
13 Days
Great Products Great Customer Service
Have purchased from this company many times. A package arrived damaged and with an 1 email to customer service it was fixed. Thank you for great products and great customer service
jd
16 Days
Above and beyond customer service
Above and beyond customer service! Bravo. Love SuperSmart.
Isabella Jimenez
21 Days
Still great
Still great! I have given my opinion on this several times and it remains the same.
WRIGHT Connie
24 Days
I have been very happy with all my…
I have been very happy with all my supplements from supersmart
kirstin Torres
24 Days
Quality supplements
Quality supplements
Edward P
31 Days
Good products at a good price.
Good products at a good price.
HELLAND Edward
33 Days
Above and beyond!
Any will be taken care of by SuperSmart staff.
DOMINIC
36 Days
Quality 3rd party tested products…
Quality 3rd party tested products without fillers
Edward P
37 Days
great products and prices..
great products and prices..
Marie
45 Days
product delivered on time and in good…
product delivered on time and in good shape
Jack
50 Days
Great supplements at great prices
Great supplements at great prices
cynthia b