Orders
Don’t worry! We send status updates by email right after you place an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.
Once an order is placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible.
However, if you have not confirmed payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except for mistakes from our services, freight costs always remain at customers’ expense.
You can see the orders you have previously placed if you have a SuperSmart customer account. To access it, log in to your account and click on your name in the upper right corner.
Then, in the “My Account" section, click on “Orders" to view your order history.
Know that with a SuperSmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.
Yes, we have an auto-delivery program. Save 15% on every refill when you subscribe to 1 or 2 items with Subscribe & Save. Save 20% on every refill when your Subscribe & Save delivery includes 3 or more items — whether the same product or a mix of different ones.
Example: You’ll save 20% if your delivery includes 3 bottles of the same supplement, or 2 of one product plus 1 of another, or 3 different products.
Subscribe & Save applies to as many eligible products as you wish — mix and match your favorites with no limits.
Easily adjust delivery frequency (from once every month to once every 6 months), change quantities (from 1 to 50 bottles), or cancel anytime with no hassle.
Your discount is automatically adjusted based on the number of active Subscribe & Save products you have. If you already have 1 or 2 subscriptions, your 20% discount will be applied automatically and shown at checkout.
We make every effort to ensure your orders are delivered in perfect condition. Unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order.
You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!
Any questions?
Phone Number
+1 (786) 522-3907
From 9 am to 6 pm (EST)
6 Hours
Excellent customer service
Excellent customer service, congratulations! I had an issue with some pills I ordered that were incorrect. I got the refund. This is a real proof of the seriousness of in every way. Thank you!
BUISSON Laurence
1 Days
I received the product in a timely…
I received the product in a timely manner and in good shape.
Vickie
3 Days
Variety of products available
Variety of products available
Edward P
7 Days
Excellent product
Thank you for my order. A friend told me this is the right calcium supplement for my needs….and you have it!
Lilia Williams
9 Days
I have been taking ParActin for several years and can really tell the difference
I have been taking ParActin for several years. I started with a combination of ParActin and Turmeric that I purchased at Costco. When they stopped carrying this, I, of course, stopped taking it. I didn't feel as well and searched out ParActin and paired it together with a turmeric/curcumin supplement. I feel better and it helps aches and pains recover quicker.
Linda
9 Days
Products that work
Products that work
William Hegel
10 Days
Product arrived in a timely fashion and…
Product arrived in a timely fashion and in good condition.
NELSON Jerry
11 Days
Product effectiveness
Quick delivery. Giving product 90 days to see if there are any positive changes. Starting days 31-60
Bob L
15 Days
Easy to order products
Easy to order products
Edward P
19 Days
correct product arrived on time
The product arrived on time and appears to be what I ordered (i do not perform any tests outside of my own experience). I have used this Bacillus Subtills for quite over a year, and I am convinced of it's contribution to my microbiome. The product and business model work well.
Lisa
20 Days
All the supplements are of great…
All the supplements are of great quality and they have almost anything you could need
kirstin Torres
20 Days
Easy to order, fast delivery
Easy to order, fast
Sissy Lawson
23 Days
What luck to come across such a clean…
What luck to come across such a clean brand! No bad ingredients in these and a reasonable price for what we're getting.
Bindi S
25 Days
The best supplement for…
The best supplement for hyperpigmentation or melasma. I have struggled with melasma and hyperpigmentation for 10 years. I have tried everything, including lasers. Nothing really worked except this!
NS
27 Days
Great source for high quality…
Great source for high quality supplements
Vikki L