Orders
Don’t worry! We send status updates by email right after you placed an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.
Once an order was placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible. However, if you did not confirm payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except mistakes from our services, freight costs always remain at customers’ expense.
Once an order was placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible. However, if you did not confirm payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except mistakes from our services, freight costs always remain at customers’ expense.
You can see the orders you have previously placed if you have a Supersmart customer account. To access it, log in to your account and click on your name in the upper right corner. Then, in “My Account” section, click on “Orders” to view your order history.
Know that with a Supersmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.
Not for the moment, but we are actively working on it.
We make every effort to ensure your orders are delivered in perfect condition, unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order. You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
2 Days
Like the product
Like the product. Fast shipping. 4 stars, but only because of price, which is understandable during these particular economic times, but still get 5 stars. Thank you.
JR
4 Days
Good products with quick shipping.
Good products with quick shipping.
Longbow
4 Days
Great Experience
I had a great experience. The person on other end of the phone answered all my questions and made it easy to order. I was surprised how quick I received the product.
RAMLOSE Darlene
9 Days
It’s always been easy ordering I’ve…
It’s always been easy ordering I’ve been a customer for 3-4 years always excellent products and prices
Steve Massaro
10 Days
I placed 2 orders
I placed 2 orders. One was taking a while to arrive so I reached out to the company and they resolved that immediately. My second order I received very quickly. Really like the products.
Debby
12 Days
Reasonable prices for great products…
Reasonable prices for great products and customer service for over 8 years now.
Ervin Mikell
12 Days
Timely deviled and quality products.
Timely deviled and quality products. Thank you
VIGLIONE Andrew
14 Days
The price and availability
The price and availability
Ana Muro Art
14 Days
It works!!The product lactobacillus reuteri…
The product lactobacillus reuteri (limosilactobacillus reuteri) works! The delivery arrived on time.
RILEY Richard
15 Days
great
Shipping and received on time
SHERMAN Eleanor
20 Days
quick delivery
quick delivery, trusted source
Dr. Nisha
21 Days
LOVE SUPERSMART
LOVE SUPERSMART. THEY HAVE VERY INNOVATIVE FORMULAS!
MCDOUGAL Brad
21 Days
Great prices from repeat purchases
Great prices from repeat purchases, quality products.
Larry
21 Days
Great selection and fast shipping
Great selection and fast shipping. My only issue is that many of their supplements have soy, so make sure to check the list of ingredients.
Bertha McIntyre
25 Days
Received the product quickly
Received the product quickly. First order. And first time trying this product. They advised on shipping details.
Linda