Orders
Don’t worry! We send status updates by email right after you place an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
Verify your order receipt in order to make sure the product is not on backorder. If a product is missing, you can check your email confirmation in case the different products you ordered were not delivered in the same package. If it is not, please contact us and we will reconcile your order.
Once an order is placed, it is not possible to make changes or cancel it simply because we always try to process orders as fast as we can so that you receive your package as quickly as possible.
However, if you have not confirmed payment yet, please check your contact details and review your order because you only have 30 minutes to make any changes after this point. Still, know that you are free to return all or part of your order without restriction, within one year upon receipt.
Note that except for mistakes from our services, freight costs always remain at customers’ expense.
You can see the orders you have previously placed if you have a SuperSmart customer account. To access it, log in to your account and click on your name in the upper right corner.
Then, in the “My Account” section, click on “Orders” to view your order history.
Know that with a SuperSmart customer account, you can also select products and place them in your wishlist, see your invoices, and use gift vouchers.
Yes, we have an auto-delivery program. With auto-delivery, you save 8% on top of your usual discounts on each delivery.
We make every effort to ensure your orders are delivered in perfect condition. Unfortunately, we cannot prevent packages from eventually being damaged during shipment. That is why we make ourselves available to answer any call regarding a damaged or wrong order.
You can contact us and we will try our best to replace the damaged product or ship the right item to you as quickly as possible!
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
17 Hours
excelente product
excelente product
SOSA Eduardo
3 Days
High Molecular Weight Hyaluronic Acid
This is my go to company for high molecular weight hyaluronic acid. Others either don't know or don't care to share the molecular weight of their product. I've been buying from SuperSmart USA for a long time and they offer consistent quality. A good company to work with as long as you can handle slightly longer shipping times.
Kathy
17 Days
Great quality product
Easy to order, great quality products and convenient delivery. Price is not the most cost effective but the quality is worth it.
Oliver Vanacore
19 Days
Shipping and receiving were great,
Shipping and receiving were great,
GEORGE Verne
22 Days
Excellent!!
Excellent service. Super-fast shipping. High quality unique products!!
SP
29 Days
Good Prices
Hi! I’m very happy with the variety of your products, your sales and your prices. My emails come in French but I can understand them for the most part.
Wendy
30 Days
Great products and service
Great products and service
WATSON Brian
32 Days
Items received in a short period of…
Items received in a short period of time.
Wai Kuen Lee
32 Days
Above and beyond,,,,Thank you
Above and beyond,,,,Thank you
DOMINIC
36 Days
Great product
Great product. Gre a t customer service
lorraine
37 Days
Quality product delivered on time as…
Quality product delivered on time as promised. Reasonably priced too!
JoeF
37 Days
A company that cares for their customers.
You have real people to help place orders when I have online difficulties. You are a caring company and genuinely concerned about your customers.
Arthur Nicholas
40 Days
Great experience
Very fast shipping
Heide Chavez
43 Days
Very satisfied!
Very satisfied!
CRUZ Francisco
47 Days
Product came quickly
Product came quickly. Beyond that, too soon to know if it will be effective in my use.
Whit
