Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
At SuperSmart, product quality is one of our absolute priorities.
If you change your mind, or are not entirely satisfied with a product, you are free to return all or part of your order without restriction, within one year upon receipt. Depending on your request, we will replace the product(s) in your order, or we will credit your customer account with its purchase amount.
Nothing matters more than our customers and we wish to keep their privacy intact.
Please read our Privacy Policy to learn more.
Our rule of thumb is no allergens, and the only exception is justified and flagged up. We use the minimum number of excipients, which are always listed in the ‘other ingredients’ section of our nutritional information. However, those excipients are entirely natural!
However, many food allergies actually concern very common products such as eggs, milk, shellfish, nuts (almonds, hazelnuts, cashews...), etc. That is why we systematically mention their presence in our supplements.
Don’t worry! We send status updates by email right after you place an order, and we notify you as soon as it is on its way! You will simply have to click on the link that will take you to the tracking of your package on the website of the distribution platform that handles your order and that will keep you informed of its status.
If you cannot find our order confirmation and updates, you can check your spam emails, maybe they got lost there!
When we develop a product, neither the cost price nor the retail price enter the equation. We use the same ingredients as those validated in scientific studies, in the same forms, and at the same doses.
We use delivery systems guaranteed to provide the highest bioavailability. We then apply profit margins in line with industry standards and never manipulate the retail price.
Any questions?
Phone
+1 (786) 522-3907
From 9 am to 6 pm (EST)
3 Days
Great customer service
The address correction app put in the incorrect address and I missed it when I hit the accept option. I noticed it when the order was already in route and called customer service to request that they change it to the correct address as the shipper and they were right on top of it. They called me back right away and changed the address. They sent a new email with the tracking information and called me to let me know it was all taken care of. Really happy with the product and customer service.
B Ball
3 Days
Fast service good products.
Fast service good products.
PERCY
9 Days
GREAT HONEST COMPANY!
GREAT HONEST COMPANY!! FAST SERVICE!
HENDERSON B.
11 Days
EVERYTHING!
EVERYTHING!! NO ISSUES!
DOMINIC
12 Days
The service has been good
The service has been good. However, the telephone and email responses were better before. Most of the products are great. Returns are processed promptly, and I do believe this is an honest and caring company. I plan to continue to buy your products.
DANIEL FORD
15 Days
My order arrived when promised in the…
My order arrived when promised in the condition described
Lisa
24 Days
10/13/24 Dania needs a helper
10/13/24 Y ou were a bit slow to respond, but still helpful.
David Rolston
29 Days
I received wehat I ordered in a tiomely…
I received wehat I ordered in a tiomely fashion. Great job to the whole staff 👏
Monica P
30 Days
Great prouducts
Pomises products that work.Fast shipping. Will recommend to family and friends.
NEW Virginia
30 Days
Excellent product
Excellent product. Timely delivery. Only had one issue over the last few years. Great. Thanks
LEGG Jennifer
34 Days
I trust this company and product as I…
I trust this company and product as I tolerate the bacillus coagulans very well and feel better overall when I am taking it . Thank you for offerring this product as a company . And thank you for an easy ordering process.
Barbara J
34 Days
Always fast & quick service/delivery
Always fast & quick service/delivery. Top products
Brett
37 Days
The peanut sugar free one was very…
The peanut sugar free one was very rancid tasting… the nuts were old. Everything else was amazing
MOORE Jennifer
39 Days
great product selection
I purchase hyaluronic acid from Super Smart because it's the highest Dalton rating I could find. Shipping could be a day or two faster.
Kathy
43 Days
Fast shipping
Fast shipping; availability of products.
Paul